Frequently Asked Questions
Does Call Okie locate underground facilities?
I called in a request to locate lines from my meter to my house, and the facilities were not located. Why?
I called in a locate request for my back yard. The gate was locked. Locators did not locate. Will locators call me to make arrangements to come back?
Will Call Okie tell me the depth of my utilities?
How much does it cost to use the Call Okie service?
Are facility locating marks exact?
Who benefits from using Call Okie?
How long will it take before members locate their facilities after an emergency locate request?
Who should call in the locate request?
Can I request a locate if I am in the planning stages of a job, but no excavation will occur within the next ten business days?
I have waited the required time and there are still no locate marks. What do I do?
Which days are considered business days?
Can I request a locate if I am in the planning stages of a job, but no excavation will occur within the next ten business days?
Does Call Okie locate underground facilities?
No. Call Okie is a notification center. Call Okie Member companies are responsible for marking their underground facilities.
I called in a request to locate lines from my meter to my house, and the facilities were not located. Why?
It is the responsibility of the underground facility owners to mark the facilities they own and operate. Each facility owner has different rules and requirements for locating their facilities. For example, private and service lines are not located by facility owners because ownership transitions at the meter from the facility owner to the property owner. Since these lines may be private, it is not the responsibility of the facility owner to locate. And with this example, the owner of these underground is now the property owner and it is the property owner’s responsibility to locate these facilities. As stated earlier the conditions and requirements may change and the best course of action is to contact the individual facility owner or operator.
I called in a locate request for my back yard. The gate was locked. Locators did not locate. Will locators call me to make arrangements to come back?
Since time is crucial for the CSR, locator and excavator, be sure to inform the CSR of any special instructions or needs you may have during the call. Make arrangements to secure pets and unlock gates to eliminate unnecessary travel time for the line locators.
The locator may or may not return. If the locator has not returned within the 48 hour time period, please call back for a second request.
Will Call Okie tell me the depth of my utilities?
Call Okie does not obtain or have information on the depth of underground facilities. Again, please contact the utility companies for that information.
How much does it cost to use the Call Okie service?
The service is FREE to anyone who digs: excavators, contractors, renters, residents, homeowners, business owners/operators, farmers and ranchers.
Are facility locating marks exact?
The approximate location of the underground facility is defined by law as “A strip of land two (2) feet on either side of the underground facility.” Remember to include the width of the facility!
Who benefits from using Call Okie?
Everyone! Operators, excavators and the general public benefit from elimination of damage to property and, most importantly, injury and possible death. The process of the One-Call is designed to ensure safety for all excavators and facility operators.
How long will it take before members locate their facilities after an emergency locate request?
Operators and facility owners who are Call Okie Members are notified within moments after an emergency locate request. Length of time before they locate will vary depending on the facility owner. For an emergency locate request, location is done as soon as possible. Remember if you must dig, dig with care.
Who should call in the locate request?
The individual who is doing the excavation needs to be the one who calls. This will ensure all correct information is collected for the locate request. Remember, do not use old markings or another excavator’s locate.
Can I request a locate if I am in the planning stages of a job, but no excavation will occur within the next ten business days?
As part of the planning process prior to excavation, a person may request a survey locate to locate underground facilities in a planned project area. Refer to our web site for more information. (www.callokie.com)
I have waited the required time and there are still no locate marks. What do I do?
Within 48 hours/2 business days, Members are required to respond to the excavator’s locate request by either marking the ground with flags and/or paint or by contacting the excavator to give an all clear notice. If neither have been done please contact Call Okie and have the CSR send out a second request. It is highly recommended that you do not dig until you have a response from all facility owners listed on your locate request.
Which days are considered business days?
Business days are weekdays Monday through Friday 7:00 am to 6:00 pm. This does not include legal holidays and weekends. Per Oklahoma Statute, facility operators are given 48 hours/2 business days to locate their facilities per your request. Locate request submission times are based on the business days and should be taken into consideration for planning purposes. Call Okie’s hours of operation are listed on page 4 of this
Guide as well as on our web site at www.callokie.com
Can I request a locate if I am in the planning stages of a job, but no excavation will occur within the next ten business days?
As part of the planning process prior to excavation, a person may request a survey locate to locate underground facilities in a planned project
area. Refer to our web site for more information. (www.callokie.com)
