Frequently Asked Questions

Does Call Okie locate underground facilities?
No. Call Okie is a notification center. Oklahoma Call Okie members are responsible for marking their underground facilities.

I called in a request to locate lines from my meter to my house, and the facilities weren’t located. Why?
Operators of underground facilities own and locate lines only on publicly owned property or easements. Some service lines extending from the property easement to the house belong to the homeowner and are considered privately owned. If you have any doubts, please contact your utility companies for assistance. For safety reasons it’s important to know the location of these lines prior to excavation.

I called in a locate request for my back yard. The gate was locked. Locators did not locate. Will locators call me to make arrangements to come back?
Since time is crucial for the customer service representative, locator and excavator, be sure to inform the representative of any special instructions or needs you may have. Make arrangements to secure pets and unlock gates to eliminate unnecessary travel time for the line locators.

Will Call Okie tell me the depth of my utilities?
Call Okie does not obtain or have information on the depth of underground facilities. Again, please contact the utility companies for that information.

How much does it cost to use the Call Okie service?
The service is free to any one who digs—excavators, contractors, renters, residents, homeowners, business owners / operators, farmers and ranchers.

Are facility locating marks exact?
The approximate location of the underground facility is defined by law as a strip of land two (2) feet on either side of the underground facility. Remember to include the width of the facility!

Who benefits from using Call Okie?
Everyone! Operators, excavators and the general public benefit from elimination of damage to property and - most importantly - injury and possible death.

How long will it take before members locate their facilities after an emergency or non-compliant locate request?
Operators and facility owners who are Call Okie members are notified within moments after a non-compliant or emergency locate request. Length of time before they locate will vary depending on the member. For a non-compliant request, a 48-hour marking period is allowed by law. For an emergency locate request, location is done as soon as possible. Remember if you must dig, dig with care.

Who should call in the locate request?
The excavator. Do not use old markings or another excavators locate.

Can I request a locate if I am in the planning stages of a job, but no excavation will occur within the next ten business days?
Yes, please contact the center for more information.